Shipping policy

Here is the updated Shipping & Delivery Policy for KartSetu.com, now explicitly incorporating the 2–3 day astrologer energization process before shipment.

Shipping & Delivery Policy

At KartSetu.com, we are committed to delivering your products safely, securely, and as quickly as possible. Every product undergoes careful handling, authentic preparation, and strict quality checks before dispatch to ensure it reaches you in pristine condition.

1. Product Preparation & Energization Timelines

  • Astrologer Energization Process: To ensure maximum spiritual benefit, purity, and authenticity, all products require up to 2 to 3 days of energization by an astrologer using sacred Vedic mantras, following which your order will be shipped to you.

  • Dispatch Notification: As soon as your energized package is handed over to our courier partner, you will receive an automated confirmation email and SMS/WhatsApp message containing your Tracking ID (AWB) and carrier link.

2. Delivery Timelines & PAN-India Coverage

We deliver to over 19,000+ pincodes across India in partnership with tier-1 logistics networks (including BlueDart, Delhivery, Ekart, and Xpressbees).

  • Estimated Delivery Time (EDT): Standard pan-India delivery takes approximately 5 to 8 business days post-dispatch, depending on your location.

    • Metro Cities: 3 – 5 business days after dispatch.

    • Rest of India & Tier 2/3 Cities: 5 – 8 business days after dispatch.

    • Special/Remote Regions (e.g., Northeast, Jammu & Kashmir): 7 – 10 business days after dispatch.

Note: Delivery timelines are estimated and may occasionally be impacted by public holidays, extreme weather events, regional strikes, or courier network delays.

3. Shipping Charges & Offers

  • Prepaid Orders: We offer FREE Shipping across India on all prepaid orders above ₹2,499 (or as specified during active promotional campaigns).

  • Standard Shipping Fee: For orders below the free shipping threshold, a nominal shipping charge will be applied at checkout.

  • Cash on Delivery (COD) / Partial COD: COD availability depends on pincode serviceability. A non-refundable COD processing fee may apply at checkout.

4. Delivery Attempts & Failed Deliveries (RTO)

To ensure smooth delivery, our courier partners will make up to 3 delivery attempts at the provided shipping address.

  • Customer Unavailability / Incorrect Details: If a shipment is returned to us (Return to Origin - RTO) because the customer was unavailable, provided an incomplete address, or refused the delivery, actual round-trip shipping and fulfillment charges will be deducted from any store credit or refund issued.

  • Delivery Partner Escalations: If you face any delivery issues (e.g., false "customer unavailable" status updates), please contact our support team at kartsetu@gmail.com or via WhatsApp before or during the 3rd delivery attempt. This allows us to intervene directly with the courier manager to ensure successful delivery.

5. Order Tracking & Status Updates

You can track your parcel in real-time at any point:

  1. Visit www.kartsetu.com and click on Track Order.

  2. Enter your Order ID and registered Mobile Number / Email.

  3. Use the direct tracking link sent via SMS/WhatsApp upon order dispatch.

6. Damaged Parcel & Missing Items at Delivery

  • Tampered Packaging: If the outer parcel appears heavily damaged, crushed, or tampered with upon arrival, please do not accept the package from the delivery agent and report it immediately to us.

  • Mandatory Unboxing Video: If you accept the package, you must film a continuous, unedited unboxing video starting from the sealed outer box showing the shipping label (AWB).

  • 72-Hour Notice: Any missing items or transit-damaged items must be reported to kartsetu@gmail.com within 72 hours of delivery along with the unboxing video proof. Claims submitted after 72 hours will not be entertained.

7. Change of Address & Order Cancellations

  • Address Change: Address modification requests can only be entertained before the parcel is dispatched. Once shipped, we cannot modify the delivery address.

  • Cancellations: Orders can be canceled before dispatch by reaching out to customer support. Once an order is processed, energization begins, or the parcel is handed over to the shipping partner, cancellations are not permitted.

Contact Information

For any shipping-related inquiries or tracking assistance, please reach out to our team:

  • Brand Name: KartSetu.com

  • Legal Business Name: Neelkanth Global Ventures

  • Official Support Email: kartsetu@gmail.com

  • Customer Support Hours: Monday – Saturday | 10:00 AM – 6:00 PM IST