Refund policy

At KartSetu.com, we are committed to delivering high-quality products and ensuring a seamless, transparent experience. Please read our complete policy guidelines below regarding returns, replacements, and refunds before initiating a request.

1. Eligibility for Returns & Replacements

  • 7-Day Window: Customers have the right to request a return or replacement within 7 days of receipt if the product is defective, damaged, or if an incorrect item was delivered.

  • Missing Items & Transit Damage: Any claim regarding missing items or visible outer packaging damage must be reported within 72 hours of delivery, failing which the claim will not be entertained.

  • Original Condition: Items must be completely unused, unworn, unwashed, and in their original packaging with all tags, labels, manuals, and accessories intact.

  • Pickup Location: Approved returns/replacements will be picked up from the exact address where the product was originally delivered.

2. Mandatory Evidence Required for Claims

To prevent fraudulent claims and ensure fast processing, mandatory evidence is strictly required for all claims:

  1. Continuous Unboxing Video: A clear, continuous, and unedited video showing the unopened, sealed parcel from the beginning. The shipping label and tracking number (AWB) on the outer box must be clearly visible before opening.

  2. Issue Demonstration: Clear video or photo proof highlighting the specific defect, damage, or functional failure.

Important Note: Requests submitted without the required unboxing video and issue proof will be automatically declined.

3. Non-Returnable & Non-Replaceable Conditions

Items are strictly not eligible for return, replacement, or refund under the following conditions:

  • Products that have been used, worn, washed, or altered by the customer.

  • Items damaged due to customer misuse, neglect, or improper handling.

  • Perishable goods, personal care/hygiene items, customized/personalized orders, and promotional gift cards or clearance sale items.

  • Claims based solely on subjective performance or non-satisfaction regarding specific individual results (see Section 7: Quality & Authenticity Guarantee).

4. Return to Origin (RTO) & Partial COD Orders

  • Partial COD Cancellations: For orders placed with a partial Cash on Delivery (COD) advance deposit, if the order is canceled by the customer after dispatch, the advance amount is non-refundable.

  • Customer Unavailability: If a package is returned to us (RTO) due to an incorrect address, non-contactable phone number, or customer unavailability, actual round-trip shipping and fulfillment charges will be deducted from any final store credit.

  • Delivery Partner Issues: If delivery fails due to an issue on the courier's end, the customer must notify us via email (kartsetu@gmail.com) before or during the 3rd delivery attempt (as shown on the tracking link) so we can intervene. Failure to notify us within this period will result in shipping charges being deducted upon return.

5. Step-by-Step Return Process

  1. Initiation: Email our support team at kartsetu@gmail.com with your Order ID, proof (unboxing video + clear photos), and a brief explanation of the issue.

  2. Approval: Await review and confirmation from our team. Once approved, you will receive step-by-step return instructions.

  3. Shipping & Pickup: Attach the prepaid shipping label provided by www.kartsetu.com to your return package and hand it over to our designated reverse pickup partner (or drop it at the assigned center). Items sent back without prior approval will be rejected.

6. Refund & Store Credit Policy

  • Store Credit (Default): For eligible products returned within the 7-day window, Store Credit equivalent to the full value of the returned item(s) will be issued to your account.

  • Refund to Original Payment Method: If you request a refund back to your original payment method, a processing fee of ₹100 will be deducted from the refund amount.

  • Verified Defects / Damages: If a product is verified to be defective, damaged, or incorrect upon delivery, a full Store Credit will be issued without additional charges upon successful return processing.

  • Partial Order Returns: Returning individual items from a bundle or multi-item order will result in partial Store Credit calculated specifically for the returned item(s).

  • Replacement Timeline: If you choose a replacement item, it will be dispatched once the original item is received and quality-checked at our facility. Replacement orders generally ship within 4 days of receipt.

7. Quality & Authenticity Guarantee

  • Authenticity: KartSetu guarantees the authenticity of all products sold on www.kartsetu.com. All items are sourced from verified suppliers and undergo strict quality checks prior to shipment.

  • Quality Standard: We stand behind the craftsmanship and standards of our catalog.

Disclaimer: While KartSetu ensures the authenticity and physical quality of each item, we do not guarantee that customers will experience specific individual results or subjective benefits from product usage. The effectiveness of products varies by individual circumstances. No returns, replacements, or refunds will be granted under this issue category.

Customer Support & Contact Information

For any questions, return requests, or tracking assistance, please reach out to us:

  • Brand / Website: KartSetu.com

  • Official Contact Email: kartsetu@gmail.com

  • Support Hours: Monday – Saturday | 10:00 AM – 6:00 PM IST