At Kartsetu, customer satisfaction is important to us. Since many of our products are handcrafted, spiritual, and fragile in nature, the following policy applies:

Replacement Policy

• Customers must record a proper unboxing video while opening the package.
  
• Without an unboxing video, no replacement or damage claim will be accepted.
  
• If you receive a damaged, defective, or incorrect product, please contact us within 24 hours of delivery with:
• Order ID
  
• Product images
  
• Clear unboxing video proof

Refund Policy

• Orders placed with partial payment or advance payment are non-refundable after cancellation.
  
• Once an order is processed or shipped, cancellation requests may not be accepted.
  
• Refunds will only be considered in cases where replacement is not possible.
  
• Approved refunds will be processed to the original payment method within 5–7 business days.
  

Important Notes

• Slight variations in color, texture, stone patterns, or handcrafted finishing are natural and not considered defects.
  
• Products damaged due to mishandling after delivery will not be eligible for replacement or refund.
  
• Kartsetu reserves the right to reject fraudulent or invalid claims.